AI software, licenses, templates, downloads and implementation services are different from ordinary parcel goods. We review refund requests by order status, delivery status, usage and service scope.
Once licenses, downloads, templates or accounts are issued, we check whether access can be revoked and whether it was used.
Started implementation, configuration, development, training and consulting work is calculated by completed scope.
If an order is paid but no license code, download link, account permission, delivery schedule or asset has been issued, you should submit cancellation or refund quickly.
If we cannot deliver within the committed scope for reasons on our side and no acceptable alternative is available, a refund or partial refund may be requested.
Once license codes, download links, template packs, account access or delivery assets are issued and used, downloaded, activated or copied, they normally cannot be refunded like undelivered physical goods.
Started implementation, configuration, data cleanup, API development, training or consulting will deduct completed work, third-party costs and contractually agreed fees.
Custom integration, private deployment, system development and enterprise purchases usually follow the quotation, contract, SOW or acceptance milestones.
For phased payments, refund or termination is calculated by completed milestones, invested work, purchased resources and remaining scope.
Submit the order number, payment email, company name, refund reason and expected handling method through consultation or the order confirmation email.
We will review payment records, delivery records, license status and service progress. Eligible refunds are returned through the original payment method where possible.
After a refund is submitted to the payment provider, arrival time depends on PayPal, Antom, card issuers or acquiring institutions.
Cross-border payments, risk review, holidays or bank rules may extend actual arrival time.